Key Responsibilities

Safety Incident Management

·       Act as the main point of contact for critical vehicle safety incidents

·       Assess and triage cases, and activate appropriate response protocols

·       Implement immediate containment measures to mitigate risks

Technical Analysis & Investigation

·       Lead root cause analysis (RCA) for recurring or critical issues

·       Work closely with Engineering, Quality, and suppliers to diagnose faults

·       Document findings and ensure clear communication across stakeholders

Process & Quality Management

·       Develop and improve aftersales SOPs and safety processes

·       Support business continuity planning for safety-related events

·       Monitor repair quality and provide insights to improve service standards

Data Analysis & Reporting

·       Track key KPIs (e.g. First Time Fix Rate, Repair Time, Repeat Repairs)

·       Identify trends using warranty and vehicle data

·       Prepare reports and insights for management

Requirements

·       Degree in Engineering or related field

·       Experience in automotive, engineering, or product safety/quality roles

·       Strong analytical and problem-solving skills

·       Good communication and stakeholder management abilities