Operations & Customer Experience Executive

Driving clarity. Improving systems. Elevating everyday operations.

What You Will Do

Operations & Workflow Improvement

Review existing workflows across sales, operations, and aftersales

Identify inefficiencies, gaps, and areas for improvement

Propose and implement practical, scalable solutions

Continuously refine processes to improve speed, clarity, and consistency

Customer Experience

Oversee and support customer communications across the journey

Ensure smooth coordination from sales to installation to aftersales

Identify recurring issues and implement long-term fixes

Maintain a high standard of responsiveness and service quality

Systems & Process Management

Work with internal systems (e.g. scheduling, CRM, service platforms) to improve usage and structure

Ensure data accuracy and proper tracking of customer orders and job statuses

Review systems periodically and recommend improvements or integrations

Daily Operations Support

Assist in scheduling, coordination, and issue resolution when required

Work closely with sales, technicians, and admin teams

Who We’re Looking For

Minimum 2–4 years of experience in operations, customer service, or a similar role

Strong ability to identify problems and improve processes, not just follow them

Detail-oriented with a structured and logical way of thinking

Comfortable working across both systems and people

Able to balance thinking and execution — ideas must translate into action