Requirements:

• Minimum education: Diploma 3 (D3) or Bachelor’s Degree (S1) in any field
• Minimum 1–2 years of experience in tenant relations, customer service, or mall management
• Strong communication skills, service-oriented, and excellent interpersonal skills
• Able to handle complaints, problem-solving, and negotiation
• Accustomed to cross-department coordination
• Proficient in Microsoft Office
• Willing to work shifts, weekends, and public holidays
• Placement at Summarecon Mall Serpong

Job Description:

• Build and maintain good relationships with tenants
• Act as a liaison between tenants and internal teams (operations, marketing, engineering)
• Handle and follow up on tenant complaints effectively
• Monitor tenant operations to ensure compliance with mall standards and regulations
• Communicate programs, events, and policies to tenants
• Support the implementation of tenant events and promotional activities
• Conduct regular tenant visits and prepare periodic reports
• Supervise tenant compliance (operating hours, display, cleanliness, etc.)