A successful GFA thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes. 

Location: Kallang, Singapore

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

Maintain Operational Excellence:

Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo. 

Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

Facilitate Relationships:

Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.

Build great relationships with customers, responding timely and following up on issue resolution

Provide reporting and documentation support to internal and external customers.

Participate in customer business reviews.

Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

QUALIFICATIONS

Required:

High school diploma or graduation

Minimum 2 years of experience in ocean freight operations, imports, or exports

Preferred:

Values a diverse and inclusive work environment

Proficient in Microsoft Office Suite of programs

Excellent communication, prioritization, and multi-tasking skills

Proven track record of strong customer service skills, interacting with customers and being client focused

Excellent follow up with customers and the network

Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

High level of attention to detail

Ability to work in a fast-paced and deadline-driven environment

Bachelor’s degree

If this sounds like the job for you, let's talk! We can't wait to hear from you!