We are a rapidly growing, modern padel club committed to delivering a premium playing experience and top-tier service to our community. Currently, we are seeking an organized, agile, and business-minded Operations Manager to ensure smooth daily operations, manage administration, and maintain our club's high service standards.

1. Operational & Facility Management

Effectively oversee and manage daily club operations (court scheduling, booking system, and readiness of the retail/pro shop area).

Ensure the cleanliness, maintenance, security, and readiness of all club facilities so they remain in pristine and safe conditions.

Handle on-site operational issues swiftly, effectively, and with a solution-oriented mindset.

2. Customer Experience & Community Development

Ensure premium service standards to deliver an exceptional experience for every member and visitor.

Professionally handle customer complaints or feedback and identify opportunities for service improvement.

Plan, coordinate, and execute events, leagues, tournaments, coaching clinics, and community activities to increase court traffic.

3. Business Strategy, Finance, & Marketing

Formulate and execute business strategies to drive revenue through court rentals, memberships, academies, and partnerships.

Manage budgeting, cash flow, administrative expenses, and monitor business profitability through data analysis and club performance metrics.

Develop marketing strategies and promotional programs, and establish strong collaborations with business partners, sponsors, vendors, and local authorities.

4. HR Management (HR Generalist) & Leadership

Lead, motivate, and manage the work schedules of cross-departmental teams (operations, front desk, housekeeping/cleaning, finance, and coaches).

Execute basic HR Generalist functions, including recruitment, onboarding, employee administration, payroll, KPI setting, and performance reviews.

Build a positive, high-energy work culture and foster the professional development of all staff.

Requirements & Qualifications:

Education: Minimum of a Bachelor's Degree (S1) in Hospitality Management, Sports Management, Business Management, or a related field.

Experience: Minimum of 2–3 years of experience in a managerial or supervisory role within sports clubs, fitness centers (gyms), the hospitality industry, or venue management.

Leadership: Possess strong leadership qualities, proven problem-solving skills, and the ability to work comfortably in a fast-paced environment.

Business & Data Skills: Proficient in operational data analysis, budgeting, and data-driven strategic decision-making.

Communication: Excellent communication and organizational skills. Fluent in both written and spoken Indonesian and English.

Nice to Have (Plusses):

A strong passion for sports, particularly with a basic ability to play or an understanding of Padel / Tennis.

Familiarity or experience with court booking systems or CRM software (such as Reclub or similar POS systems).