Job Responsibilities

The Linen and Laundry Manager is responsible for the overall management of the hotel’s linen and laundry operations, ensuring high standards of cleanliness, hygiene, and fabric care. This role oversees linen inventory, laundry processes, staff supervision, and cost control to support smooth hotel operations and exceptional guest satisfaction.

Linen Management

Oversee the procurement, storage, issuance, and control of all hotel linens and uniforms.

Maintain par stock levels for guest rooms, food & beverage outlets, spa, and staff uniforms.

Conduct regular linen inventory counts and audits.

Investigate and control linen loss, damage, and misuse.

Laundry Operations

Manage daily laundry operations for hotel linens, uniforms, and guest laundry.

Ensure correct washing, drying, ironing, and finishing procedures are followed.

Maintain high quality standards to prevent shrinkage, stains, or fabric damage.

Ensure timely distribution of clean linens to all departments.

Staff Supervision

Recruit, train, schedule, and supervise laundry and linen room staff.

Ensure staff comply with hotel SOPs, hygiene, and safety standards.

Monitor productivity and performance; provide coaching and corrective action when needed.

Equipment & Maintenance

Ensure proper operation and routine maintenance of laundry equipment.

Coordinate with the Engineering department for repairs and preventive maintenance.

Monitor efficient use of water, electricity, and chemicals.

Cost Control & Budgeting

Control laundry operational costs, including chemicals, utilities, and linen replacement.

Prepare budgets, forecasts, and operational reports.

Work closely with purchasing to source quality supplies at competitive prices.

Health, Safety & Compliance

Ensure compliance with health, safety, and environmental regulations.

Enforce proper handling and storage of laundry chemicals.

Maintain a clean, safe, and organized laundry and linen storage area.

Coordination & Guest Service

Coordinate with Housekeeping, F&B, and Front Office departments.

Handle guest laundry requests, special fabric care, and complaints efficiently.

Ensure service delivery meets hotel brand standards.

Education & Work Experience

Diploma or degree in Hotel Management or a related field preferred

3–5 years of experience in hotel laundry and linen management

Strong knowledge of fabric care, laundry processes, and inventory control

Proven leadership and organizational skills