We are looking for a hands-on and reliable IT Support & Field Engineer to support our in-house software systems and IT infrastructure.

This role involves:

onsite deployment and support

troubleshooting hardware/software issues

assisting users with our in-house applications

basic networking and cloud support

field visits when required

You should be comfortable working independently, solving technical problems, and supporting day-to-day IT operations.

Key Responsibilities

Software & User Support

Provide technical support for company in-house software

Troubleshoot software, system, and user issues

Assist users with setup, onboarding, and usage guidance

Escalate complex software bugs to the development team

Perform software installation, updates, and configuration

IT Infrastructure Support

Support desktops, laptops, printers, and mobile devices

Troubleshoot Windows and network-related issues

Configure routers, Wi-Fi, VPN, and basic firewall settings

Assist with system backups and basic server maintenance

Monitor and maintain IT equipment inventory

Field Support

Perform onsite deployment, installation, and troubleshooting

Travel to customer or branch locations when required

Coordinate with vendors and external service providers

Support hardware replacement and system setup

Cloud & Security Support

Assist with basic AWS cloud administration

Manage user accounts, permissions, and MFA setup

Support endpoint security and software patching

Follow IT security and operational best practices

Requirements

Preferred Skills & Experience

1–3 years of IT support or field support experience

Basic knowledge of networking and Windows administration

Familiarity with AWS or cloud platforms is an advantage

Understanding of cybersecurity best practices

Experience supporting software applications is preferred

Able to troubleshoot independently and communicate clearly

Technical Knowledge

Windows OS and Microsoft 365

Networking fundamentals (TCP/IP, Wi-Fi, VPN)

Basic router/firewall configuration

Hardware and peripheral troubleshooting

AWS basics (EC2, IAM, backups) is a plus

Soft Skills

Strong problem-solving ability

Good communication and customer service skills

Responsible and self-motivated

Willing to travel for onsite support when needed

Able to work both independently and as part of a team

Qualifications

Diploma / ITE / Degree in IT, Computer Science, or related field

Relevant certifications are a plus:

CompTIA A+

Network+

AWS Cloud Practitioner

Microsoft certifications

Eligibility:

This position is open to Singapore Citizens and Permanent Residents only.