Job description for IT Operation Support (Contract Based) at INDICO Telkomsel Ekosistem Digital
About Us
INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel's digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel's digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia's digital economy.
INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).
What you will do, but not limited to:
- Provide first-line technical support for IT-related issues
- Perform basic database queries and data extraction from PostgreSQL or MySQL to support troubleshooting, reporting, and user requests.
- Diagnose and troubleshoot hardware and software problems for users.
- Document issues and resolutions in the ticketing system accurately.
- Assist users in setting up and configuring new hardware and software.
- Maintain an inventory of IT assets and ensure proper documentation.
- Collaborate with other IT staff to escalate unresolved issues.
- Conduct routine checks and maintenance on IT equipment.
- Provide guidance and training to users on IT systems and applications.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 1-2 years of experience in a helpdesk or technical support role.
- Proficiency in SQL for database management and query development.
- Strong knowledge of hardware, software, and networking troubleshooting.
- Familiarity with IT service management (ITSM) tools and ticketing systems.
- Excellent communication and customer service skills, with a focus on user satisfaction.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
- Detail-oriented with strong organizational skills.
