General Description
As a Technology Specialist in the IT Managed Services team, you are responsible for
maintaining and improving the technology environment at the client offices. You will
provide end user desktop support and server/network support.

Key Skills

Strong knowledge in Desktop and Server computing (Microsoft platforms- Office,
Outlook, Exchange), handheld devices such as iPhone

Experience in the following would be advantageous: Market data systems
(Bloomberg, Reuters), Voice systems (Avaya, Cisco, Nortel, VoIP). Server room
patching

Industry certifications would be an advantage (MCSA/MCSE, CCNA)

Required to have strong network understanding (LAN and WAN)

Daily Responsibilities

Provide daily break-fix support to clients in a professional, friendly and helpful
manner

Track and prioritise tasks

Keep the client updated regarding changes to their systems and project status

Escalate to your team leader any support issues that:
o may impact to users across an office
o may impact to ability to execute DR plans
o are taking an unexpectedly long time to resolve
o impact key users
o are recurring and may indicate an underlying infrastructure problem

Remain contactable via phone out of hours

Longer term responsibilities:

Develop an in-depth familiarity with visited client sites and capture this information in documentation form

Keeps technology skills current

Identify, suggest and implement ways to improve processes either internally or at client sites

Work experience requirements

3-5 years in a technology support role

Financial services IT experience would be an advantage but not critical

Prefer candidate with System Integrator working experience

Education Requirements

Diploma, Degree level in technology related discipline.