Primary Mission

Keep 1-Group running with minimal downtime — especially during service hours — and help build the AI and automation workflows that will scale our operations.

Job Responsibilities:

Core Responsibilities — IT Operations

• Endpoint support for Windows and macOS

• Office 365 administration

• Network troubleshooting (L1/L2): WiFi, VPN, basic firewall

• POS and kitchen systems support: Agilysys, POS printers, POS terminals

• Printer, peripherals, and venue hardware support

• IT asset management: laptops, mobile devices, POS terminals, printers

• Vendor management: Internet Service Providers, Nucleo, Agilysys, hardware suppliers

• Build and maintain an internal IT knowledge base so processes don’t sit in one person’s head

Core Responsibilities — AI Operations

You’ll work alongside our AI team to build workflows:

• Write and edit basic scripts (Python and/or PowerShell) to connect tools and automate tasks

• Run and monitor GitHub workflows

• Prepare datasets and test prompts

• Document AI processes and SOPs

Job Requirements:

• 2–4 years IT support experience, ideally in F&B, retail, or multi-site environments

• Strong troubleshooting across Windows, macOS, and basic networking

• Comfortable with cloud admin portals (M365, Google Workspace)

• Basic scripting ability (Python or PowerShell) — enough to read, edit, and write small automations

• Familiarity with GitHub

• Able to explain technical issues clearly to non-technical staff (Restaurant Managers, floor team) under service-hour pressure

• Strong documentation habits

• Calm under pressure

• Self-directed — comfortable being the only IT person on the team for now

• Willing to travel to venues across Singapore (own transport a plus)

Work hours:

• Standard office hours with occasional after-hours or weekend support for critical incidents during restaurant service. Time-off-in-lieu provided.