Additional office locations

London

Job ID

21806

Date

17-Apr-2026

Agency worker, Mid-level

Job category

Technology - Infrastructure

As an Incident Manager in the EMEA region, you will be part of a global ‘follow-the-sun’ function that fosters reliability, risk management and operational excellence culture. Our team has a performance-oriented culture driven by positive team dynamics. We create measurable value for our customers by delivering high quality services based on our principles-based technology standards. These standards and practices are based on robust core risk management and service reliability principles, which guides us on timely detection, investigation, remediation, and reporting of priority technology incidents, and taking measures to be resilient against technology incidents, minimising repeats through effective problem management methods and controls, whilst also adopting, maturing and expanding industry best practices such as Site Reliability Engineering (SRE). You will work closely with key stakeholders across the globe to achieve our objective of reimagining service delivery and providing laser-like focus on all three fronts; resilience, agility and innovation. You will be a team player and seamlessly balance the reliability and resilience of our services whilst supporting emerging technology trends and transformational initiatives with a focus on digital and data.

As an Incident Manager in the EMEA region, you will be part of a global ‘follow-the-sun’ function that fosters reliability, risk management and operational excellence culture. Our team has a performance-oriented culture driven by positive team dynamics. We create measurable value for our customers by delivering high quality services based on our principles-based technology standards. These standards and practices are based on robust core risk management and service reliability principles, which guides us on timely detection, investigation, remediation, and reporting of priority technology incidents, and taking measures to be resilient against technology incidents, minimising repeats through effective problem management methods and controls, whilst also adopting, maturing and expanding industry best practices such as Site Reliability Engineering (SRE). You will work closely with key stakeholders across the globe to achieve our objective of reimagining service delivery and providing laser-like focus on all three fronts; resilience, agility and innovation. You will be a team player and seamlessly balance the reliability and resilience of our services whilst supporting emerging technology trends and transformational initiatives with a focus on digital and data.