RESPONSIBILITIES:

Ø  Create, delete, reset and suspend user's ID on operating system (eg. Windows, Linux, etc.) and application per approved change request.

Ø  Comply with instituted workplace security at customers' premises.

Ø  Provide accurate and timely reporting daily

Ø  Review and update ID admin documentation where required

Ø  Participate in IT audit by providing information and documentation in a timely manner and achieve SAT audit rating.

Ø  Perform level 1 support & troubleshooting for ID related problems.

Ø  Perform tasks assigned by line manager and be always contactable.

Ø  Issue pin mailers and answer phone/email enquiries from institution users.

Ø  Perform labelling, ID revalidation and remediate all deviations in a timely manner.

Ø  Perform Privilege Authorization Revalidation and remediate all deviations in a timely manner.

Ø  Perform timely escalation to respective support team where necessary.

Essential skills and experience required:

Ø   Diploma or Any equivalent, in any Technical discipline

Ø   Minimum 2-5 years' experience in user support and helpdesk duties

Ø   Strong problem solving and system troubleshooting skills

Ø   Technically proficient in Microsoft Office