Position Summary

We are seeking an experienced Senior HR Leader to oversee both strategic and people-related initiatives across the company. The company requires a mature HR professional who can drive performance management, talent development, culture building, workforce planning, and HR transformation, while providing senior-level partnership to the CEO and management team.

This role is critical in moving HR beyond operations and into a strategic value-adding function that enhances business performance, employee engagement, and organisational capability.

Key Responsibilities

1. HR Strategy & Leadership

Develop and execute a multi-year HR strategy roadmap aligned with business goals.

Partner directly with the CEO and senior management team to provide strategic HR counsel.

Lead organisational development initiatives including structural design and workforce planning.

Identify HR trends, gaps, and opportunities to improve overall company performance.

2. Performance Management

Design, implement, and manage the performance appraisal framework across all departments and branches.

Introduce KPI setting, mid-year reviews, performance coaching, and calibration processes.

Train managers on conducting effective performance conversations.

Monitor and analyse talent performance to support business needs.

3. Talent Development & Training

Establish a company-wide talent development plan, especially for branch managers and frontline staff.

Develop leadership capability through structured training programs.

Build skills-based training roadmaps for retail/pawn operations, customer service, and compliance.

4. Employee Engagement & Culture

Lead initiatives to strengthen workplace culture, communication, and employee experience.

Implement recognition programs, engagement activities, and feedback channels.

Champion change management efforts to support organisational growth.

5. HR Operations Oversight

(HR operations team will continue handling daily work; this role provides direction & governance)

Provide guidance to the HR operations team on recruitment, payroll, IR, and admin matters.

Review and improve HR policies, SOPs, and governance standards.

Ensure compliance with MOM regulations and industry requirements.

6. HR Data, Reporting & Compliance

Develop HR dashboards tracking turnover, absenteeism, manpower cost, and productivity.

Use data insights to recommend HR and business improvements.

Ensure HR practices meet regulatory and audit requirements.

Requirements

Minimum 8–12 years of HR experience, with at least 3–5 years in a senior or strategic role.

Strong leadership capabilities with proven experience managing HR teams or initiatives.

Hands-on, mature, and able to balance both strategic and operational needs.

Experience in retail, service, multi-branch, or similar high-volume manpower environments is preferred.

Strong knowledge of performance management, talent development, and HR systems.

Excellent interpersonal, communication, and coaching skills.

Ability to work with senior leadership and influence stakeholders at all levels.