Job Description:

Oversee service quality and deliver a high-end dining experience

Build and maintain relationships with VIP and key customer

Implement and improve service standards and procedures

Manage, train, and schedule the service team

Handle daily operations and customer feedback

Collaborate with kitchen and internal teams to ensure smooth operations

Monitor and improve service KPIs (e.g. customer satisfaction, repeat visits)

Job Requirement:

At least 3 years of experience in F&B or hospitality (mid-to-high-end preferred)

Experience in fine dining or upscale Chinese restaurant is an advantage

Strong customer service and problem-solving skills

Team management and training experience

Fluent in English; ability to communicate in Chinese-speaking environments to support business needs

Well-groomed with a professional demeanor

Able to work in a fast-paced environment