Persyaratan untuk peran ini:

PT Yolla Investment Group sedang membuka lowongan untuk posisi Penuh waktu Guest Relations Officer di Pecatu, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

• Mencari kandidat untuk bekerja pada:
• Senin pagi
• Senin siang
• Selasa pagi
• Selasa siang
• Rabu pagi
• Rabu siang
• Kamis pagi
• Kamis siang
• Jumat pagi
• Jumat siang
• Sabtu pagi
• Sabtu siang
• Minggu pagi
• Minggu siang
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Gaji yang diinginkan: Rp4,000,000 - Rp4,500,000 per bulan

Duties & Responsibilities:

Greet and assist guests during check-in, stay, and check-out.

Communicate with guests before arrival to confirm details and preferences.

Handle inquiries, special requests, and complaints professionally, ensuring timely follow-up.

Arrange transport, activities, and provide local recommendations.

Coordinate with Villa Supervisors and Maintenance to ensure guest satisfaction.

Monitor VIP guests / Owners and special occasions with extra attention to detail.

Maintain accurate guest records and prepare daily arrival/stay/departure reports.

Support front-of-house operations during busy periods.

Promote villa services and packages.

Perform other duties as assigned by management.

Position Requirements:

Minimum 2 years of experience in guest relations, front office, or hospitality operations preferred.

High school diploma or equivalent required; hospitality/tourism degree is an advantage.

Excellent communication, interpersonal, and problem-solving skills.

Professional appearance, positive demeanor, and ability to stay calm under pressure.

Fluent in English; additional languages are an advantage.

Flexibility to work varied shifts, including weekends and holidays.

Customer-oriented, attention to details and excellent time management skills.