Kualifikasi pekerjaan:

The Mesa Bali sedang membuka lowongan untuk posisi Penuh waktu Guest Experience Officer di Tibubeneng, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

• Mencari kandidat untuk bekerja pada:
• Senin: Sore
• Selasa: Sore
• Rabu: Sore
• Kamis: Sore
• Jum'at: Sore
• Sabtu: Sore
• Minggu: Sore
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Gaji yang diinginkan: Rp5,000,000 - Rp8,000,000 per bulan

Responsibilities:

Develop and implement strategies to enhance the guest experience and build guest loyalty.

Proactively anticipate guest needs and preferences, and personalize their stay whenever possible.

Oversee the guest journey, ensuring seamless and efficient service at every touchpoint.

Manage guest communication, including pre-arrival emails, welcome letters, and post-stay surveys.

Handle guest requests, complaints, and feedback promptly and professionally, resolving issues to ensure guest satisfaction.

Train and coach staff on guest service standards, ensuring consistent delivery of exceptional service.

Collaborate with other departments, such as front desk, housekeeping, and food and beverage, to ensure a cohesive and seamless guest experience.

Monitor guest feedback and online reviews, and identify areas for improvement.

Develop and implement guest recognition programs and loyalty initiatives.

Maintain strong relationships with key guests and VIPs.

Stay up-to-date on industry trends and best practices in guest experience management.

Qualifications:

Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.

3 years of experience in guest services, Night club, beachclub would be advantageous, preferably in a supervisory or management role.

Proven track record of creating exceptional guest experiences.

Strong customer service orientation and a passion for exceeding guest expectations.

Excellent communication, interpersonal, and problem-solving skills.

Ability to work independently and as part of a team.

Strong organizational skills and attention to detail.

Ability to work flexible hours, including weekends and holidays.