Job description for Financial Assistance Consultant at Macquarie Group
Additional office locations
Sydney
Job ID
21667
Date
08-Apr-2026
Permanent - Full time, Junior, Mid-level
Job category
Credit, Lending / Leasing / Retail Banking, Operations, Retail Banking
In this important role you will assist customers and/or their financial counsellors with navigating their financial obligations through a variety of channels (live chat, phone, emails, and letters). Based on the customers circumstances you will assess their eligibility for a range of tailored solutions and monitor the ongoing agreements to identify opportunities of improvement. You will handle all calls within appropriate delegation level and identify and escalate priority issues and maintain accuracy and integrity of customer data.
In this important role you will assist customers and/or their financial counsellors with navigating their financial obligations through a variety of channels (live chat, phone, emails, and letters). Based on the customers circumstances you will assess their eligibility for a range of tailored solutions and monitor the ongoing agreements to identify opportunities of improvement. You will handle all calls within appropriate delegation level and identify and escalate priority issues and maintain accuracy and integrity of customer data.
