Responsibilities

Deliver excellent service and maximize guests’ experience by understanding and meeting their expectations

Handle and process calls and emails from guests, and ensure that bookings and requests are processed accurately, timely, and efficiently to exceed service standards

Coordinate with internal departments to satisfy guests’ enquiries and requests on the arrangements of products and services for RWS members and guests

Handle and resolve guests' feedback in a professional manner

Requirement

Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age.

Diploma with proficiency in Microsoft Office applications

Relevant customer service experience in call centre or hotel environment. Prior experience in Opera system is an advantage.

Willing to work rotating shifts, including weekends and public holidays