If you enjoy working in a fast-paced operational environment, thrive on problem-solving, and take pride in delivering excellent customer service, this role is for you.

We’re looking for a Customer Service Executive to join our team on a 6-month full-time contract.

What You’ll Be Doing

Manage booking acceptance (new and amendments) via EDI and calls, while coordinating closely with customers, PSA, and internal teams to ensure smooth shipment execution.

Monitor and manage hazardous, outgauge, and reefer shipments, ensuring compliance with regulatory and operational requirements.

Compile daily, weekly, and monthly schedules, track vessel movements, and communicate delays or changes to stakeholders.

Respond promptly to enquiries, provide shipment updates, and maintain strong coordination with local and overseas offices.

Prepare and issue invoices for detention, cancellations, shortfall bookings, and PSA-related charges with accuracy and timeliness.

Ensure bookings materialize as planned and troubleshoot issues such as shut-outs, vessel space constraints, and loading requests.

Monitor Portnet systems (VEDA, QLEC, OBOP), identify discrepancies, and liaise with PSA and partners to resolve issues.

Manage DG sticker issuance, inventory tracking, and replenishment with suppliers.

Other duties as assigned. 

Who We’re Looking For

Diploma in Logistics, Supply Chain, Maritime Studies, or a related field

1-2 years of experience in shipping, logistics, or customer service is preferred

Proactive and detail-oriented with strong coordination skills

Able to multitask and work effectively in a fast-paced environment

Strong communication and problem-solving abilities

Familiarity with shipping systems (e.g., Portnet) will be an advantage