Job Description

The incumbent supports the Cluster Managers in administering a specialist centre. He / she works together with the team to develop, plan and deliver services to meet clinical, operational and financial goals of the company, ensuring the efficient and productive use of resources. He/she is to achieve the highest professional standards and quality goals for the patient. He / she shall work together with the Cluster Managers to implement plans to retain essential skills, and to motivate staff to bring out the best in them and contribute to organisational goals.

Job Responsibilities

Execute action plans for the specialist outpatient centres to meet strategic goals

Develop and promote specialist services and set up new centres

Conduct market surveys and develop new packages / pricing for these new services

Regular review of existing services and prices for these services to remain competitive

Develop and improve marketing materials for specialist centre. Identify customer groups for each service and develop marketing activities

Develop and improve work processes to create seamless and efficient services, and ensure accurate billing and timely collection for each visit

Ensure smooth running of daily centre operations and that patients and visitors are attended to pro-actively to assure a seamless service and consistent experience

Seek feedback as learning opportunities and act on them. Investigate and take appropriate actions in response to feedback

Promote teamwork, co-operation and harmonious relationship among nursing personnel, medical and other employees of the Hospital

Support and communicate the Hospital and department organization structure, philosophy, goals, policies and procedures to staff and ensure that they are translated to service delivery

Manage availability and efficient use of resources. Contain costs through appropriate and economical utilization of resources such as time, supplies, equipment and manpower

Provide teamwork, cooperation and harmonious relationship among nursing personnel, medical and other employees of the hospital

To assist in all ad-hoc administrative matters and cross trained for other department clinics

Any assignments given by the immediate supervisor

Job Requirements

Degree in Business / Management Studies or any other discipline

At least 2 years of relevant experience in healthcare industry will be preferred but we will also consider candidates with no prior experience

Team player with good interpersonal skills and a positive attitude

Self-motivated and independent

5.5 days work week