Job Summary

The Dining Reservations Executive supports a seamless and elevated guest journey across multiple dining concepts within an integrated resort environment. This role manages end-to-end reservations, delivers personalised guest interactions, and drives revenue through effective recommendations and upselling, while ensuring accuracy and service excellence at all touchpoints. The executive will support the F&B operations when required.

Key Responsibilities

Reservations & Guest Experience

Manage reservations across multiple dining outlets, ensuring accuracy of guest details and special requests

Handle enquiries via all channels, i.e phone, email, and online platforms in a prompt and professional manner

Confirm bookings and ensure all reservations are properly recorded and followed through

Personalise guest interactions by capturing preferences, occasions, and dietary requirements

Accommodate and document special requests. Respond to guest queries on property facilities, services, and room dining orders.

Sales & Revenue Optimisation

Follow established sales techniques to maximize revenue opportunities.

Proactively upsell dining concepts, signature menus, and promotions

Recommend suitable dining options to enhance overall guest experience

Maintain strong knowledge of all outlets, menus, and ongoing campaigns

Coordination & Operations

Liaise with restaurant, kitchen, and guest relations teams to support special requests and smooth service delivery

Monitor third-party reservation platforms, ensuring accuracy of bookings and content

Assist in updates to reservation systems, menus, and promotions in collaboration with corporate teams

Reporting & Continuous Improvement

Track reservation trends, guest preferences, and feedback

Ensure all enquiries and bookings are documented in line with service and audit standards

Support team efficiency and contribute to service excellence initiatives

Requirements

Diploma in Hospitality, Business Management, or a related field

1–3 years of experience in luxury hotel establishments: dining reservations, call-center, hospitality, or F&B operations

Familiarity with reservation systems (e.g. SevenRooms, OpenTable, Chope) is an advantage

Familiarity with Microsoft office. (Email, Word, Excel, PowerPoint)