Job Description

To manage service business units, include but not limited to:

Ensure service teams carry out day-to-day maintenance activities and to minimize escalator/elevator breakdowns

Manage day-to-day service operations and functions; manage quality, environment and safety compliance

Manage call-back rates and sick units, initiate general corrective and prevention measurement to improve performance and reliability objective

Manage follow up actions relating to customer complains, conduct periodic inspections and visitations to ensure fulfillment and customer satisfaction objectives.

Cultivate staff development and welfare, includes motivation, counselling, appraisal and rewards.

Communication and build rapport with various levels of internal and external customers and service providers.

Work together with Sales colleagues to ensure all traditional and non-traditional repair jobs are advised to customers, follow-up until successful sales and implementation

Conduct cost analysis and monitor the utilization of parts and labor to ensure profit margins align with established targets

Provide support on ad hoc assignments and tasks to ensure smooth workflow.

Job Requirement:

Candidate must possess at least a Degree or Diploma in Mechanical, Electrical, Electronics, Mechatronic Engineering or its equivalent.

3 to 5 Year(s) of working experience in lift industry and sound knowledge in lift and escalator technology, including customer relationship management may also be considered.

Mature personality, with well-balanced customer focus

Proven communication and inter-personnel skills, negotiation skills with all levels of internal and external customers.

Achiever with self-motivation attributes.

Good at team building and staff motivation

We regret to inform that only shortlisted candidate will be notified