Why Join Us?

We’re a leading provider of IT solutions and CCTV surveillance technology, committed to innovation and growth. Join us and enjoy:

✅ Flexi-Benefits – Customize perks to suit your lifestyle
✅ Annual Health Screening – Your well-being matters
✅ Overseas Company Trips – Celebrate success together
✅ Team Bonding Activities – Build lasting connections
✅ Corporate Social Responsibility (CSR) – Make an impact beyond work

About the Role

We are looking for a motivated and disciplined Engineer to provide first-level support and ensure the smooth operation of IT infrastructure, including systems, networks, and surveillance solutions. This role involves troubleshooting, system setup and installation, and supporting both project delivery and daily operations.

Key Responsibilities

Provide first-level support and troubleshooting for systems, databases, networks, and telecommunications infrastructure

Perform on-site assignments, including setup and installation of IP cameras, NVRs, video management systems, and analytics software

Install and configure Microsoft servers

Train and guide maintenance teams after project completion

Handle daily operations, troubleshooting, and incident resolution

Coordinate client requests and ensure timely resolution of IT issues

Collaborate across teams and with external partners to maintain full IT system functionality

Liaise with clients, vendors, contractors, and subcontractors

Support ad-hoc service jobs and standby duties (24/7 during assigned periods)

Demonstrate strong self-discipline, motivation, attention to detail, and composure

Requirements

Skills & Qualifications

Degree or Diploma in Information Technology, Engineering, or a related field

Strong expertise in Microsoft Windows Server, Active Directory, DNS/DHCP, and virtualization (VMware/Hyper-V)

Proficient in networking (TCP/IP, VLAN, routing, switching, firewall, VPN) and infrastructure troubleshooting

Hands-on experience with IP CCTV systems, NVR, Door access, and VMS platforms (e.g., Milestone, Genetec, )

Solid end-to-end deployment skills for servers, surveillance systems, storage (NAS/SAN, RAID), and integrations

Excellent troubleshooting, client coordination, and team training/mentoring capabilities

At least 2 years of experience in field service or maintenance roles

Strong troubleshooting abilities with solid hands-on technical expertise

Good communication skills with a customer-focused approach

Able to work independently in on-site environments

Effective time management and prioritization skills

Willing and able to travel to customer locations

Ready to Drive Growth?

If you’re passionate about building strong partnerships and driving sales success in the IT and security technology industry, apply now and be part of our dynamic team!