Our client is seeking a Duty Manager to join their team!

Join our client and become a pivotal part of our team, where you will be responsible for ensuring seamless front office operations and guest satisfaction. This role offers a chance to make a significant impact in a dynamic and fast-paced environment.

About Our Client

Our client is a premier hotel renowned for its exceptional service and commitment to guest satisfaction. They are dedicated to providing a memorable experience for every guest and creating a positive work environment for our team members.

What you'll be doing?

Support Front Office Manager: Assist in supervising and coordinating front office operations to ensure smooth functioning.

Service Recovery: Manage service recovery for escalated guests’ concerns and feedback, ensuring guest satisfaction.

Team Management: Oversee team’s service performance to meet guests’ needs and requests effectively.

Collaboration: Work closely with various departments to address guests’ special requirements and requests.

Operational Monitoring: Monitor front office operations to ensure compliance with organizational standards and procedures.

Inventory Management: Keep track of room inventory levels and reconcile any discrepancies.

Staff Performance: Manage staff performance to achieve departmental goals and provide coaching for improvement.

Emergency Management: Handle emergency situations efficiently and report unusual events to Management.

Who are they looking for?

Education: At least a Diploma in Hospitality Management or equivalent.

Experience: Minimum of 2 years of working experience as a Duty Manager.

Shift Availability: Ability to perform rotating shifts, including weekends and public holidays.

Team Player: Must be a team player with a positive work attitude.

Communication Skills: Possess excellent communication, interpersonal, and leadership skills.

Problem Solving: Able to make sound decisions and solve problems effectively.

Why should you consider this opportunity?

Our client offers an attractive remuneration package and other benefits, such as:

Near MRT Stations

Annual Wage Supplement (AWS)

Opportunity for Career Advancement / Development

How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us!

We welcome all applicants who are passionate about hospitality and ready to contribute to our team.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Jobs DB Singapore Pte Ltd | 24C2640

Oh Zi Yi, Joey | R22107510

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