Company Overview

Alliance HSS is a joint venture specializing in marine safety and firefighting equipment. We deliver quality servicing, maintenance, and compliance support worldwide through an extensive global network.

Job Summary

Alliance HSS is seeking an energetic and enthusiastic Customer Support Officer to join our team. You will provide responsive and accurate customer service support, process orders and documentation, assist sales and service team with quotations, and collaborate across departments to enhance customer satisfaction and operational efficiency.

Responsibilities

Respond promptly and professionally to customer inquiries via email and phone

Prepare and process sales orders, purchase orders, delivery orders, and related documentation accurately to support sales and service operations

Prepare detailed and accurate quotations to customers

Track and follow up on open orders or projects to ensure job progress meets scheduled timelines

Coordinate with service engineers on job allocation and manage travel, attendance, and submission of documentation and reports

Communicate product and service information clearly to customers

Provide customer support and collaborate with internal departments to address customer feedback and resolve issues efficiently

Work collaboratively with other departments to support company-wide objectives and customer satisfaction goals

Perform other ad-hoc duties as assigned to support smooth business operations

Required competencies and certifications

Diploma in Business Administration or any related field

Minimum 2 years of customer support experience, preferably in a marine industry-related setting

Excellent verbal and written communication skills to engage effectively with customers and team members

Strong organizational and time management skills to manage multiple tasks and meet tight deadlines efficiently

Proficiency in Microsoft Office applications

Knowledge of SAP Business One system will be advantageous

Other Information

Working location: Tuas

Working days/hours: Monday to Friday, 8:00am – 5:00pm

Interested candidates kindly submit your application with detailed resume via “APPLY NOW”. 
 
We regret that only shortlisted candidates will be contacted.