We are looking for a friendly, enthusiastic, and proactive Customer Service Representative to join our team and help us deliver outstanding customer experiences. 

Preferably candidates who are located around the Bukit Peninsula area: Jimbaran, Ungasan, Pecatu and Nusa Dua. 

Job Description:

As a Customer Service Representative, you will be the first point of contact for our customers. You will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. 

Your main duties will include:

- Customer Support: Respond to customer inquiries via phone and email in a timely and professional manner.

- Issue Resolution: Resolve product or service problems by clarifying customer complaints, determining the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution.

- Product Knowledge: Maintain a deep understanding of our services to provide accurate and relevant information to customers.

- Feedback Management: Collect and document customer feedback and escalate issues to relevant departments when necessary to ensure continuous improvement.

- Record Keeping: Maintain detailed records of customer interactions and transactions.

- Team Collaboration: Work closely with other departments to address customer needs and improve service delivery.

Qualifications:

- Excellent communication skills in English, both verbal and written.

- High school diploma or equivalent; Bachelor’s degree in a related field is a plus.

- Proven customer service experience.

- Strong problem-solving skills and the ability to think on your feet.

- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.

- Ability to handle stressful situations calmly and effectively.

- Strong organizational skills and attention to detail.

- A positive attitude and a passion for helping people.

- Not afraid to work outside and able to drive a motorcycle.

- Preferred Skills:

- Experience in Customer service is a must.

- Multilingual abilities are a plus