About the role

Vanguard Logistics Services (Singapore) Pte Ltd is seeking motivated and experienced Seafreight Customer Service professional to join our dynamic team. In this full-time role, you will be responsible for providing exceptional customer service experience and support to our clients.

What you'll be doing

Manage and respond to customer inquiries and requests related to seafreight shipments

Coordinate with internal teams and external partners to facilitate seamless freight forwarding services

Prepare and process relevant documentation for seafreight shipments

Monitor shipment status and provide proactive updates to customers

Assist with the resolution of any issues or concerns that may arise during the shipping process

Maintain accurate records and data related to customer accounts and shipments

Contribute to the continuous improvement of customer service processes and procedures

What we're looking for

Customer Service

Minimum 2 years of Customer Service experience in NVOCC or freight forwarding

Strong understanding of seafreight operations and documentation requirements

Excellent communication and interpersonal skills to effectively interact with customers

Proficient in data entry

Ability to multitask, prioritize and work under pressure to meet deadlines

Demonstrable problem-solving and analytical skills

Strong attention to detail and commitment to delivering high-quality service

Singaporean / Permanent Resident are welcome

What we offer

At Vanguard Logistics Services, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

Comprehensive health insurance coverage

Opportunities for professional development and career advancement

Flexible work arrangements to maintain a healthy work-life balance

Team-building activities and social events

About us

Vanguard Logistics Services is a leading global NVOCC, freight consolidation service provider. With a strong presence globally, we pride ourselves on delivering reliable and efficient services to our clients. Our team of dedicated professionals is driven by a commitment to innovation, customer satisfaction, and sustainability.

If you're ready to join a dynamic and forward-thinking organization, apply now for the Seafreight Customer Service role at Vanguard Logistics Services.