Role Overview

The customer service officer will support the company’s daily operations by performing administrative and frontline customer service duties, including handling customer enquiries, supporting counter operations, and assisting with various ad-hoc operational tasks.

Key Responsibilities

Attend to customer queries and assist stakeholders at service counters by appointment

Handle designated telephone enquiries as part of the customer service team

Make outgoing reminder calls and conduct phone surveys with stakeholders

Perform administrative duties such as filing, document disposal, data entry, statistical updates and analysis, and case monitoring

Support backend IT system testing for e-services when required

Carry out other ad-hoc duties assigned by the company to support operational needs

Requirements

Minimum Diploma qualification with not more than 3 years of working experience

Good communication and interpersonal skills, with proficiency in English

IT-savvy and proficient in Microsoft Word, Excel, and PowerPoint

Effectively bilingual in English and a mother tongue language to support telephone services

Patient, service-oriented, and able to interact with individuals from diverse backgrounds

Able to work independently as well as collaboratively in a team environment

Willing to comply with confidentiality and data protection requirements where applicable

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

We regret to inform you that only shortlisted applicants would be notified

Elitez Pte Ltd | EA License No.: 16C8004

Nicholas Chan | EA Personnel No.: R1874725