Customer Service Officer

 Job Description

We are a dynamic company with 20 years in the beauty industry. We currently have 9 outlets across Singapore with 3 brands thus you will be introduced and expected to contribute to value add to the interesting marketing concepts suited for both the Beauty and Wellness industry.

 Responsibilities

·         The candidate is expected to make outbound calls to customers and to respond to inbound enquiries from leads, giving a basic introduction of Company’s latest promotions with the aim of maximising the take-up of these promotions.

·         Respond to customer inquiries via phone, email, and chat in a timely and professional manner, in both English and Chinese (to liaise with Chinese-speaking customers).

·         Scheduling service appointments for customers and follow up Identify and escalate complex issues to appropriate departments for resolution

·         Collaborate with team members to improve policies and customer service processes

·         Address customers’ complaints in a timely and professional manner. Conduct first level investigation into customers’ complaints, identify expectation gap and work with service team members on service recovery aiming towards customer satisfaction.

·         Build customer loyalty and retention by delivering the unique customer service experience

·         Update activity reports (Documentation of calls for tracking, monitoring and follow-up)

·         Maintain accurate records and reports on customer interactions and feedback

·         Strong teamwork and interpersonal skills to work effectively with colleagues.

·         Assist in ad hoc administrative duties

 Requirements

·         Singaporean, Permanent Resident or candidates with full working rights for Singapore.

·         Must be able to converse fluently over the phone, and read and write in English and Chinese (to liaise with Chinese-speaking customers).

·         Must be proficient in MS Word and MS Excel

·         At least 1 year customer service or telemarketing experience

·         Skilled in negotiation, listen attentively, identify callers’ needs, and remain composed even when dealing with agitated customers

·         Minimum GCE ‘N’ Level

·         Able to commit retail hours (Tuesday to Saturday, 11am – 8pm)

·         Requires a sense of urgency

·         Able to work independently with minimal supervision

·         Good team player, positive attitude and willing to learn

What We Offer

·          Up to $2800 monthly salary, depending on experience of candidate  

·          Full Time (5 days work week) / Flexible hours (Tuesday to Saturday, 11am–8pm)

·          Staff discounts and privileges from all Phoenix Rise outlets 

·          Office located near Tai Seng MRT (Circle Line)

·          Clean, quiet and comfortable working environment

·          Special benefits for Malaysian, enjoy work from home arrangement in Malaysia