Location: Changi Business Park, Singapore
Employment Type: Full-time
Salary: SGD 2,500 – SGD 3,500
Benefits: AWS + Performance Bonus (No allowances)

Key Responsibilities

Engage with customers and build strong rapport to understand their needs

Provide accurate and timely solutions via phone, digital, and social platforms

Handle end-to-end customer support including:

Product information

Delivery scheduling

Machine troubleshooting

Deliver consistent, high-quality service aligned with brand standards

Identify opportunities to improve customer experience and internal processes

Share customer feedback and insights to support continuous improvement

Support improvements in service quality, tools, training, and workflows

What You Will Do Daily

Manage customer enquiries across multiple channels

Provide one-stop support for all customer needs

Switch between different tasks and systems in a fast-paced environment

Ensure every interaction delivers a premium brand experience

Requirements

Experience in Customer Service or Sales environment preferred

Strong communication and interpersonal skills

Ability to multitask in a fast-paced, digital environment

Comfortable using multiple systems and platforms simultaneously

Strong interest in coffee and service excellence

Solution-oriented, detail-focused, and proactive

Team player with ability to work independently

Able to adapt quickly to changing operational needs

What Makes You Successful

Passionate about delivering excellent customer experience

Resilient and solution-driven under pressure

Strong sense of ownership and accountability

Ability to think quickly and handle dynamic customer needs

Benefits

Annual Wage Supplement (AWS)

Performance-based bonus

Structured training and brand exposure

Opportunity to work with a globally recognised premium coffee brand

By submitting an application or your resume, you are deemed to have consented to Elitez Pte Ltd collecting, using, and disclosing your personal data for the purpose stated in our privacy notice (www.elitez.asia/privacy-policy). You acknowledge that you have read, understood and agree with the terms in our privacy notice.

Adrian Chan| EA Personnel No: R2199063

Elitez Pte Ltd | EA License No: 16C8004