Job Responsibilities:

·       Respond to customer inquiries via phone, email, and chat to provide timely and accurate information

·       Process and verify customer orders to ensure accuracy and completeness before dispatch

·       Coordinate with warehouse and logistics teams to schedule and confirm timely order dispatch

·       Track shipments and update customers on order status to maintain transparency and satisfaction

·       Manage returns, refunds, and exchanges by following company policies to resolve customer issues

·       Maintain accurate records of orders, returns, and customer interactions to support reporting needs

·       Prepare order reports to monitor performance and identify areas for improvement

Job Requirements:

·       At least 2 years of experience in a customer service environment

·       Strong communication skills to interact effectively with customers and internal teams

·       Problem-solving skills to address and resolve order-related issues efficiently

·       Attention to detail to ensure order accuracy and proper documentation

·       Time management skills to handle multiple tasks and meet deadlines