We are a boutique beauty and wellness spa based in Singapore’s central district, dedicated to providing professional luxury skincare treatments and holistic wellness services.

We are currently seeking a friendly, professional, and customer-oriented Customer Consultant to join our team. This role involves handling customer enquiries, providing consultation support, and assisting with appointment management to ensure a smooth and positive customer experience.

The position combines online customer consultation and front desk responsibilities, making it suitable for individuals who enjoy interacting with customers and delivering high-quality service.

Key Responsibilities

Respond to customer enquiries through WhatsApp, phone calls, and social media platforms

Provide basic consultation to understand customer needs and recommend suitable treatments or services

Manage appointment bookings, scheduling, and customer records

Welcome and assist customers at the front desk upon arrival

Provide follow-up support to customers when necessary

Coordinate with therapists and internal staff to ensure smooth service operations

Maintain a professional and pleasant customer experience at all times

Requirements

Prior experience in customer service, beauty, spa, or wellness industry will be an advantage

Strong communication and interpersonal skills

Customer-focused with a positive and proactive attitude

Comfortable communicating with customers via messaging platforms and phone

Well-organised and able to manage multiple tasks

Able to work both independently and as part of a team

What We Offer

Competitive base salary with performance incentives

Supportive and friendly working environment

Training provided on beauty and wellness services

Opportunities for career development within the company