Job Description & Requirements

CLINIC ASSISTANT

Company Name : The Good Healthcare Pte. Ltd.

Site Name : The Good Clinic

Location : 11A Boon Tiong Rd, #01-13 Singapore, 161011

Operating Hours :

Monday – Friday (0800 – 1400 hour, 1700 – 2000 hour)

Saturday – Sunday (0800 – 1200 hour)

Closed on Public Holiday

In this role, you will manage the clinic’s daily operations, ensuring efficient service delivery and high patient satisfaction. This role reports directly to the Medical Director.

Open to Singaporean / Permanent Resident only

Ability to speak Mandarin is an advantage as role involves communication with Chinese-speaking patients

We welcome full-time applicants.

Responsibilities

Patient registration and appointments management

Perform simple triage and take measurements (temperature, weight, heigh)

Handling enquiries (Calls, Email, Social media, SMS, WhatsApp)

Billing, payments collection and reconciliation of financial transactions

Process CHAS, Medisave and TPA claims, maintain records and track payments of TPA

Assisting doctors with clinical procedures and administrative tasks

Coordinate with external service providers, such as laboratories, imaging centres and specialist referral centres to arrange patient tests and procedures as required.

Maintaining patient records in accordance with MOH guidelines

Ensuring cleanliness and sterilization of clinic equipment and premises

Stock management of medical supplies and consumables

Requirement

Able to work independently and self-motivated.

Patient obsession and focusing on bringing exceptional service to patients.

A positive attitude and a genuine commitment at work

Strong organisational abilities and attention to detail, capable of managing multiple tasks efficiently in a fast-paced setting.

Able to work shifts and on weekends

Excellent communication and interpersonal skills, with the ability to interact effectively with diverse individuals, including patients, families, and colleagues.

Computer savvy, able to use SGiMED Hummingbird

Uphold strict confidentiality regarding patient information and medical records, in accordance with regulatory guidelines.

Any other administrative duties as instructed by Medical Director

Able to commence work immediately or within short notice. Training will be provided.