We are seeking a proactive and detail-oriented Centralised Administrator to support the operations of three centres. The role involves administrative tasks, documentation management, inventory control and customer follow-up. The Centre Administrator will work closely with the Marketing and Sales teams, as well as the Centre Leader, to facilitate effective communication and timely follow-ups for prospects and a seamless enrolment experience for parents.

Key Responsibilities

1. Administrative Support

·       Prepare Yakult term orders, collect payments from parents and place orders with the vendor.

·       Assist in ordering schoolbooks, collecting payment from parents and maintaining book stock inventory.

·       Maintain and replenish inventory for stationery and toiletries as needed.

·       Create and maintain a filing system for student records (P-files).

·       Assist in processing internal transfer forms and related documentation.

·       Follow up on collection of enrichment fees and field trips payment.

·       Maintain records of teacher-in-charge attendance and assist in planning the enrichment timetable.

2. Marketing & Sales Support

·       Contact prospects to follow up on enquiries and arrange school tours.

·       Work hand in hand with the Marketing and Sales teams to support lead follow-up and conversion activities.

·       Provide proactive support to ensure enquiries are addressed promptly and effectively.

3. Accounting Support

·       Monitor aging reports from Finance and conduct professional follow-ups with parents to ensure timely payment collection.

·       Maintain an updated list of students with promotion vouchers and ensure accurate tracking.

·       Assist in processing deposit refunds for withdrawn students according to policy and supporting documentation.

 4. Student Records & Government Systems

·       Register new students on ECDA’s CMS, assist with triggering and monitoring the LifeSG subsidy application process and update subsidy claims in Taidii.

·       Process student withdrawals upon receiving approved requests and supporting documents from the Centre Leader.

6. Other Duties

·       Undertake any other administrative or support tasks as directed by the Reporting Manager or Management.

 Job Specifications

·       Minimum of 2 years’ experience in administrative or customer service roles.

·       Strong proficiency in Microsoft Office.

·       Comfortable handling calls professionally.

·       Excellent organisational, communication and time management skills.

·       Experience in working with government systems (e.g. ECDA CMS) and Taidii Invoicing System is an advantage.

·       Ability to work independently and manage multiple priorities.