You will report to the Senior Executive (Journey Experience) and interface with Patient Experience Transformation (PXT) team and stakeholders to provide patient engagement, conveyancing and way finding services. You will also engage with staff and public volunteers to deliver transformed experiences. Your work areas include Emergency Dept Operations, Outpatient clinics / centres, Inpatient wards and other public areas.

Responsibilities:

Digital Influencer - Provide guidance to use the digital services of the hospital

Patient Relations - Proactive Engagement with patients to deliver a positive experience

Respond to patients’ enquiries, concerns and feedback promptly in a courteous manner

Support hospital care team to carry out patient service duties

Interface with Volunteers in related task

Assist in collating feedbacks & responses from patients & staff

Provide suggestions in improving patient and staff experience

Perform any other duties assigned from time to time

 Requirements:

Minimum ‘N’ / ‘O’ Level with at least 2 years of relevant working experience

Able to commit to work at least 1 permanent Saturday or Sunday on a 5- day work week

Good interpersonal & communication skills

Candidate with healthcare experience will have an advantage

Only shortlisted candidates will be notified.