Job Responsibilities

·         Responsible for daily operations of Call Centre and Customer Care Department.

·         Provide information to patients/policyholders/agents and brokers in relation to their benefits and coverage.

·         Assist with appointment booking and scheduling for our Specialist and panel clinics

·         Able to manage multi-media communications

·         Speaks and writes well

·         Ensure procedures and processes are streamlined and efficient

·         Maintain close collaborative working relationship with all stakeholders

·         Attend to escalations independently, with an ability to mitigate and resolve issues with best possible outcomes

·         Alert, sensitive to service gaps and proactive to drive improvements

·         Compliant to company policies and procedures and uphold strong ethics

·         Ad-hoc assignments and duties

Job Requirements

·         Diploma holders with at least 2 years of Customer Service or call centre experience.

·         Entry level candidates and diploma holders with no prior work experience are also welcomed to apply.

·         An active listener with good communication skills

·         A collaborative team player and multi-tasker

·         Good problem-solving skills

·         Emphatic and patient

·         Customer-focused and a genuine passion for engaging and helping people

·         Must be able to work shift/weekends/Public Holidays in a 24/7 Call Centre

Only shortlisted candidates will be notified.

Do email your resume to kow••••••••••@rafflesmedical.com