Key Responsibilities:

Sales Support & Negotiation

Prepare and negotiate quotations, service contracts, and tenders.

Provide guidance and support to Indoor Sales Executives on rate setting and customer handling.

Act as escalation point for complex customer enquiries and disputes.

Operational & Interdepartmental Coordination

Work closely with Documentation, Operations, and Equipment Control to ensure service quality.

Monitor customer booking patterns, shipment status, and container utilization.

Address service disruptions and coordinate solutions with internal teams.

Reporting & Market Analysis

Generate sales reports, customer performance analysis, and trade lane performance reviews.

Monitor competitor activities, freight trends, and global shipping market developments.

Provide input for sales planning, pricing strategy, and trade management.

Market Knowledge

Share best practices, market updates, and customer handling techniques.

Ability to know and use AI for marketing and data mining.

Compliance & Administration

Ensure all quotations, contracts, and agreements comply with company policies.

Maintain updated customer records in CRM and sales systems.

Support credit control by monitoring customer payment behaviour.

NOTE: We do not engage Recruitment Agency at this point.