Company Description

Paradox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable rooms and spacious suites feature picturesque views of the city's skyline and are equipped with thoughtful amenities for laid-back style without any fuss.

Role Description

This is a full-time on-site role for Assistant Operations Manager (Front Office) who plays a vital role in the smooth daily functioning of the hotel by coordinating and supervising operational departments including Food & Beverage, Front Office and Security. Act as a key support to the Senior Operations Manager / Operations Manager, this role combines hands-on involvement, supervisory leadership, and a keen eye for details to ensure all aspects of the guest experience meet the highest standards.

Designed for individuals with a passion for hospitality and service, this position offers a strong foundation in hotel operations and is ideal for those aspiring to become future hospitality leaders.

Responsibilities:

Handle daily operations across Food & Beverage (F&B), Front Office, and Security departments to ensure seamless guest experiences and operational efficiency

Oversee service delivery, team performance, hygiene standards, and setup for events, meetings, and group functions

Coordinate closely with Culinary and F&B teams to maintain timely communication, outlet readiness, inventory control, and presentation standards.

Manage check-in/check-out, Service Centre operations, VIP arrivals, and personalized requests, ensuring accuracy and hospitality excellence.

Monitor lobby presentation, team grooming, and coordinate concierge functions such as transportation, tours, and special arrangements.

Address and resolve guest complaints or special request promptly, escalating when necessary.

Supervise security shift activities, ensuring all patrol, surveillance, and emergency procedures are followed in line with safety protocols.

Ensure security teams are briefed on VIPs, special events, and high-risk zones; participate in drills and support incident response.

Review and act on incident reports, collaborate with relevant teams during emergencies, and assist with enforcing safety and evacuation procedures.

Prepare and maintain accurate operational reports and logs for management review.

Ensure full compliance with Standard Operating Procedures (SOPs), brand guidelines, and health & safety regulations.

Identify service gaps and recommend workflow improvements, supporting the implementation of new initiatives to enhance efficiency and guest satisfaction.

Contribute to the training and onboarding of new employees through effective On-the-Job Training (OJT) and continuous support.

Perform other duties as assigned by management.