Responsibility

Ensuring consol and shipment is registered in EDI /Operational System

Provide complete and necessary information to internal/external suppliers to arrange pick up with optimum efficiency

Ensures if Cargo is hazardous that systems and documents are completely correct and all stakeholders are advised of the hazardous Nature

Providing customers with pick up and delivery information and ensuring speedy response to clients’ (internal/external) needs

Send Booking confirmation to Shipper / Supplier where required

Ensures all required documents are received from Supplier and where required scanned into EDI

Expedites Export customs clearance and security formalities (where required) in line with local legislative requirements

Confirms uplift and initiates tracking/tracing of cargo and reporting to stakeholders of any missing/delayed cargo

Solving problems, as quickly and efficiently as possible, while reporting any discrepancies and customer complaints as SER’s with a view to preventing recurrence.

Liaising with suppliers (agents, carriers, overseas agents) regarding any delays or issues. Liaising with supervisor and/or colleagues on matters, keeping him/her informed where necessary

Handling Claims and Cargo discrepancies per prescribed procedures QP 300

Ensure customer and agent Invoicing and financial cost processing (local, overseas, commissions), are completed within the required time frames and in accordance with the company’s Global business objectives

Send Pre alert to Overseas office/ Agent in line with Global Business Objective (within same day of departure)

Adheres to Global process standards in their daily work to ensure they deliver a high quality customer experience to all customers, internal & external

Ensures that in their daily work system usage is optimized in order to increase the productivity and efficiency

Adheres to minimum quality management standard to which the company is committed (currently ISO 9001:2008) and ensures all work carried out is compliant with pertinent regulatory/compliance requirements

Adhere to the company procedures regarding workplace health & safety

Required skills and qualification/ education/ studies:

In depth knowledge of Export Airfreight operations

Excellent knowledge of IATA Dangerous Goods legislation

Good geographical knowledge

In depth knowledge of local aviation security requirements (if any )

Knowledge of claims handling procedures

Excellent oral and written communication skills

High level of accuracy

Highly motivated

Enjoys working as part of a team

Good user knowledge of MS Office, preferably experience in Cargosoft/EDI