Summary:

Working Location - Jurong East

The Executive, Admin (DSLS) will oversee the administration and operations of the Development Support and Learning Support (DSLS) programme.

JOB SCOPE/KEY RESPONSIBILITIES

Administration

• Assist the Programme Manager and key staff in overseeing administration and ensuring smooth programme operations.
• Manage programme administration in areas such as database and financial management with accuracy.
• Ensure timely and accurate reporting of yearly reports and musters to internal and external stakeholders.
• Respond to stakeholder queries on administrative processes via email, phone, or meetings.
• Prepare or assist with scheduled and ad‑hoc reports related to the programme.
• Support the implementation and periodic review of operational policies, procedures, and SOPs as needed.
• Provide programme information (e.g., policies and procedures) to new staff, interns, and volunteers.

Supervision

• Guide the Administrative Assistant to ensure smooth programme operations.
• Provide coverage for the Administrative Assistant’s duties when required, ensuring uninterrupted operations across Children Services programmes.

Stakeholder Engagement

• Interact with stakeholders, including caregivers, face‑to‑face, by phone, and through email, managing each case in the best interests of the programme and client. Ensure caregiver/client information is updated in relevant databases.
• Understand stakeholder needs, provide relevant information, and address queries professionally and warmly.
• Serve as the direct administrative contact and liaise with external institutions such as ECDA, MSF, NCSS, SG Enable, and partners when needed.
• Participate in Quality Improvement (QI) projects and programme workgroups as required.

Professional / Staff Development

• Attend relevant training and courses for professional growth.
• To network with stakeholders and community organisations.
• Participate in SPD events as required.

Any other duties

• Undertake any other duties as assigned by the Programme Manager or Senior Assistant Director, Children Services.

KEY REQUIREMENT

1. Degree/Diploma holder or relevant knowledge and at least 2 years’ experience of administrative roles
2. Industry relevant IT knowledge
3. Excellent interpersonal and communication skills
4. Strong analytical and problem-solving skills
5. Diligent and organised with ability to multi-task while paying close attention to details and prioritizing to meet deadlines
6. Sensitivity to confidential matters may be required.