Job description for Workforce Transformation Analyst at PT Entomo Pratama Indonesia
About the role
As a Workforce Transformation Analyst, you will support solution consulting and implementation activities by understanding customer requirements, assisting in solution design, participating in SaaS implementations, and helping customers successfully adopt entomo's platform.
Key responsibilities
- Participate in customer discovery sessions to understand business requirements.
- Assist in solution consulting, product demonstrations, and Proof of Concepts (PoCs).
- Gather and document business requirements and process workflows.
- Support SaaS implementation activities including configuration, testing, UAT, training, and go-live.
- Coordinate with Product, Engineering, QA, Customer Success, and Solutions teams.
- Support customer onboarding, adoption, and issue resolution.
- Prepare project documentation, status reports, and implementation deliverables.
- Contribute to process improvements and knowledge-sharing initiatives.
About you
- 0–1 year of experience.
- Fresh graduates with internship experience in HR Tech, SaaS, Business Analysis, Consulting, or Customer Success are preferred.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication.
- Good presentation and documentation skills.
- Strong customer and stakeholder management skills.
- Willingness to learn HR Technology and Enterprise SaaS solutions.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Strong verbal and written communication skills in English.
- Native language proficiency (reading, writing, and speaking) based on the hiring location is mandatory.
- Be willing to travel to India for the mandatory 4–6 weeks training program upon joining.
- Hold a valid passport at the time of joining.
About us
entomo is a global people experience and workforce transformation company that helps organizations create engaging, high-performing workplaces through AI-powered HR technology. Its comprehensive SaaS platform enables enterprises to enhance employee engagement, performance, recognition, learning, and people analytics, empowering leaders to make data-driven decisions and foster a culture of continuous growth. With customers across multiple industries and geographies, entomo is committed to delivering innovative solutions that transform the future of work while providing employees with meaningful and rewarding experiences.
