Waitress

Isla Indah Retreat is looking for a serious, honest and disciplined Front Office Staff with the following skills:

Responsibilities:

• To greet and assist guests in a professional and friendly manner

• To manage check-in and check-out processes efficiently

• To handle guest inquiries

• To maintain records of guest reservations, payments, and room availability

• To coordinate with housekeeping and other departments to ensure guest satisfaction

• To process payments and cashier works

• To handle guest complaints or issues and escalate when necessary

• To keep the reception area clean, organized, and welcoming

• To assist with administrative tasks as needed

Requirements:

• Previous experience in a front office or customer service role (preferred).

• Strong communication and interpersonal skills.

• Proficiency in Microsoft Office and hotel management software.

• Ability to multitask and work under pressure.

• Professional appearance and demeanor.

• Fluency in English; additional languages are a plus.

• Flexibility to work shifts, weekends, and holidays.

Preferred Qualifications:

• Diploma or degree in Hospitality, Business Administration, or related field.

• Experience in a hotel or hospitality environment.

• At least 2 years of working experience in the related field is required for this position.

• Required skill: excellent spoken English and communication

• Already located in Bali area

• Must be able to move to Nusa Lembongan

Benefits:

• Shared dormitory

• Health insurance (BPJS Kesehatan)

• Employment insurance (BPJS Ketenagakerjaan)

• Attendance bonus