Job description for Waiter / Waitress at White Rabbit Lounge Bali
We are looking for an experienced, fast-moving, and energetic Waiter / Waitress who can take the lead on the floor at White Rabbit. You won't just be taking orders; you will be driving the energy on the floor, ensuring smooth daily operations, and delivering top-tier service in our craft cocktail venue. If you are comfortable leading by example, moving with urgency, and maximizing sales through upselling, you belong in our team.
Kami mencari Waiter / Waitress berpengalaman, bergerak cepat, dan energik yang mampu memimpin operasional di area floor White Rabbit. Anda tidak hanya menerima pesanan, tetapi juga memimpin dengan memberikan contoh di area floor, memastikan operasional harian berjalan lancar, dan memberikan pelayanan terbaik di venue craft cocktail kami.
Key Responsibilities / Tanggung Jawab Utama
Floor Leadership & Operations: Take ownership of the floor during shifts, coordinate table rotations, and ensure the service team moves with speed and accuracy.
Guest Experience & Upselling: Welcome guests warmly, demonstrate strong menu knowledge (especially craft cocktails and spirits), and confidently drive venue revenue through smart upselling.
Order Management & Service: Take orders flawlessly, run high-quality drinks/food efficiently, and maintain sharp attention to detail under pressure.
Venue Readiness (Open/Close): Actively participate in opening and closing procedures, including thorough cleaning of tables, the floor, and helping prep the venue/bar to maintain our premium standards.
Financial Accountability: Confidently handle POS systems, manage bill payments, and ensure all guest transactions are accurate and secure.
Team Collaboration: Maintain seamless communication with the bar and kitchen teams to keep service fast and frictionless.
Requirements / Kualifikasi
Experience: Minimum 2–3 years of experience as a Waiter/Waitress in a high-volume restaurant, busy lounge, or premium cocktail bar. Previous experience leading a section or a small service team is highly preferred.
Skills: Strong communication skills (fluent English is a must to serve our international guests). Excellent capability in upselling and cash handling/POS systems.
Attributes: A natural leader on the floor who moves fast, stays sharp under pressure, and has a strong eye for cleanliness and presentation.
Flexibility: Willing to work late shifts, weekends, and public holidays (standard hospitality hours).
Benefits / Benefit Karyawan
Competitive base salary & service charge.
THR (Tunjangan Hari Raya).
BPJS Kesehatan & BPJS Ketenagakerjaan.
Work health insurance / Asuransi kesehatan kerja.
Clear career growth path in a growing, premium brand.
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