Job description for Waiter / Service Crew at BRÛLÉE
We're looking for a friendly, energetic, and service-oriented Service Crew to create an exceptional dining experience for every guest. If you enjoy interacting with people, providing excellent hospitality, and creating memorable customer experiences, we'd love to meet you.
What You'll Do
- Welcome every guest with a warm, friendly, and professional attitude.
- Take orders, provide product recommendations, and confidently upsell menu items.
- Build genuine conversations with customers and create a welcoming dining experience.
- Process customer orders and payments using a mobile POS system.
- Deliver excellent table service while ensuring speed, accuracy, and attention to detail.
- Handle customer inquiries and resolve concerns professionally.
- Maintain cleanliness and presentation of the dining area.
- Work closely with the kitchen and other team members to ensure smooth daily operations.
What We're Looking For
- Minimum 1 year of experience in hospitality, café, restaurant, retail, or customer service.
- Confident communicating in English, both for daily conversations and serving international guests.
- Excellent communication and interpersonal skills.
- Strong hospitality mindset with a genuine passion for serving people.
- Confident in recommending products and achieving upselling opportunities.
- Comfortable using tablets or digital POS systems for order taking and payment processing.
- Able to multitask and stay calm in a fast-paced environment.
- Willing to work on weekends, public holidays, and rotating shifts.
- Well-groomed, proactive, detail-oriented, and a reliable team player.
- Positive attitude, eager to learn, and takes initiative in delivering outstanding service.
