Job description for Visa Support Officer at SPUN (PT Solutopia Untuk Nusantara)
Description
SPUN is seeking a Visa Support Officer to manage end-to-end visa application processes, ensuring smooth coordination between clients, field officers, and relevant authorities. This role is ideal for someone detail-oriented, organized, and experienced in handling travel documentation and embassy procedures.
Working Conditions
Location: South Jakarta (Hybrid WFH + WFO)
Type: Short term contract
Key Responsibilities:
- Receive, manage, and process all required documents for visa application documents from clients.
- Ensure all visa-related documents are complete and submitted on time, from initial collection to embassy/visa center submission.
- Prepare and update document status in the internal system.
- Schedule visa appointments (if required) and provide clear instructions to clients.
- Provide regular updates and accompany clients throughout the visa process until final decision (approved/rejected).
- Handle form-filling, document preparation, and arrange documents according to embassy/visa center guidelines.
- Handle add-ons services to support visa application process if needed (travel itinerary, hotel booking, flight booking, travel insurance, etc)
- Assist on the ground in visa processing
Requirements:
- 1–2 years of experience in visa handling, travel agency operations, or related administrative roles.
- Familiarity with embassy procedures and document requirements is essential.
- High attention to detail and the ability to multitask under time pressure.
- Excellent communication skills, both written and spoken.
- Proficiency in English is required (written and conversational).
- Able to work independently as well as collaborate with internal teams and external partners.
- Able to prioritize tasks.
