Job description for Villa Manager at PT Staff Link Solutions
Our client, a premium villa property owner in Uluwatu, Bali, is looking for an experienced and passionate Villa Manager to take the lead in overseeing two exclusive private villas. We are looking for a proactive leader who takes pride in operational excellence, has a strong eye for detail, and knows how to bring out the best in a team. If you are ready to take the next step in your hospitality career and make a real impact in a premium villa environment, we would love to hear from you.
Key Responsibilities:
1. Daily Operations: Oversee the day-to-day operations of both villas, ensuring all facilities, services, and operational activities run smoothly.
2. Team Leadership: Supervise, coordinate, and lead the housekeeping and security teams, ensuring clear responsibilities, discipline, and accountability.
3. Quality Control: Maintain high standards of cleanliness, presentation, maintenance, and overall property readiness.
4. Staff Management: Monitor staff attendance, performance, grooming, and work quality while providing guidance and support where necessary.
5. Guest Experience: Ensure guests receive professional, attentive, and consistent service throughout their stay, including handling requests and resolving complaints promptly.
6. Property Maintenance: Coordinate routine inspections, identify maintenance issues, and follow up with relevant staff or external vendors to ensure timely resolution.
7. Operational Coordination: Manage daily task allocation, staff schedules, shift coordination, and communication between relevant teams.
8. Inventory and Supplies: Monitor housekeeping supplies, amenities, equipment, and other operational inventory to ensure sufficient stock and responsible usage.
9. Reporting: Provide regular operational updates, report issues to the property owner, and recommend practical improvements where necessary.
10. Standards and Procedures: Implement and enforce operational procedures to maintain consistency, efficiency, and premium hospitality standards across both properties.
Requirements:
1. Minimum 3–5 years of experience in villa management, hotel operations, resort management, or a similar hospitality leadership role preferred.
2. Candidates with 1–2 years of relevant experience may be considered if they demonstrate exceptional leadership ability and operational competence.
3. Fluent in both English and Bahasa Indonesia, with the ability to communicate effectively with the property owner, guests, and local staff.
4. Proven ability to supervise and manage a team, delegate responsibilities, and maintain staff accountability.
5. Strong understanding of housekeeping standards, property upkeep, guest services, and daily hospitality operations.
6. Hands-on, proactive, and comfortable being directly involved in on-site operations rather than managing remotely.
7. Excellent organizational, communication, problem-solving, and interpersonal skills.
8. Able to handle operational challenges calmly and make practical decisions independently.
9. Reliable, responsible, detail-oriented, and committed to maintaining high standards.
10. Must be based in or around Uluwatu or Jimbaran, Bali, with reliable transportation and the ability to attend the property regularly.
11. Flexible and available to adjust working schedules according to occupancy levels and operational needs.
