Job description for Villa Manager at Aurora Cabins by Panoramika
Aurora Cabins by Panoramika ,Jatiluwih -Penebel Tabanan Bali is seeking a dedicated, detail-oriented, and hospitable Villa Manager to oversee our Luxury Mountain Cabins in the heart of the Jatiluwih . As the face of our cabins, you will ensure that every guest experiences the serenity and high standards of service that Panoramika is known for.
Key Responsibilities
Operations & Maintenance
Daily Inspections: Conduct morning walkthroughs of all cabins and common areas. Utilize checklists to oversee Housekeeping, Gardening, and Security standards.
Maintenance: Identify and report any damages or repairs needed immediately to ensure the property remains in top condition.
Inventory Management: Responsible for daily inventory, as well as tracking food and guest orders.
Equipment Oversight: Submit weekly reports for linen and hotel equipment; initiate procurement requests for necessary supplies.
Guest Experience
Front Desk Excellence: Personally handle all Guest Check-ins and Check-outs.
Primary Liaison: Serve as the main point of contact for in-house guests, handling all requests with efficiency and a "can-do" attitude.
Conflict Resolution: Promptly address guest complaints and submit formal reports to the Superior and Owner regarding any issues.
Administration & Sales
Digital Communication: Manage all incoming inquiries via WhatsApp and email.
OTA Management: Monitor and respond to inquiries on Airbnb, Booking.com, Trip.com, and Traveloka.
System Management: Expertly handle Cloudbeds (Channel Manager) to update room/guest status and input necessary guest notes.
Financial Reporting: Ensure total bill settlement at check-out and submit a daily payment report.
HR Scheduling: Create and manage the weekly staff roster to ensure optimal coverage.
Duty Shifts
Manager on Duty (MOD): Stay overnight at the hotel for 1 night every 4 weeks to ensure after-hours operational safety and guest support.
Requirements
Proven experience in Villa or Boutique Hotel Management (Front Office/Operations background preferred).
Proficiency in Cloudbeds or similar Property Management Systems (PMS).
Strong communication skills in both Indonesian and English.
Highly organized with the ability to multitask in a fast-paced environment.
Excellent problem-solving skills and a guest-centric mindset.
Preferably those who live in Tabanan or 30 minutes drive to Jatiluwih, Penebel Tabanan
Willingness to work in the mountain area.
What We Offer
Competitive salary and performance-based recognition.
Opportunity to grow with the Panoramika brand.
