• Guest Relations: Handle check-ins, check-outs, special requests, and resolve any complaints to drive positive reviews and repeat bookings.

• Staff Supervision: Manage, train, and schedule on-site personnel like butlers, housekeepers, pool technicians, gardeners, and maintenance workers.

• Operations & Maintenance: Inspect the property regularly, coordinate repairs, and manage inventory for linens, cleaning supplies, and guest amenities.

• Financial & Administration: Track petty cash, working schedule , etc...