Villa Manager Nusa Dua - Bali

Duties and Responsibilities:

Guest Relations:

• Welcome and ensure a seamless check-in and check-out experience for guests.

• Respond promptly to guest inquiries, requests, and complaints to ensure satisfaction.

• Monitor and maintain high levels of guest satisfaction by addressing feedback effectively.

• Coordinate with concierge services to assist guests with tours, transportation, and other requests.

Staff Management:

• Supervise, train, and motivate villa staff

• Schedule and delegate tasks effectively to ensure smooth villa operations.

• Conduct regular performance evaluations and provide constructive feedback.

Property Maintenance and Standards:

• Oversee the cleanliness, upkeep, and overall appearance of the villa.

• Ensure regular maintenance of facilities, appliances, and landscaping.

• Coordinate for repairs or upgrades when necessary.

Sales and Marketing:

• Promote the villa through various online travel agents (OTAs), social media, and partnerships.

• Monitor bookings and occupancy rates, implementing strategies to maximize revenue.

• Create marketing campaigns or collaborate with marketing teams to increase visibility.

Compliance and Safety:

• Ensure the villa complies with local laws and regulations, including health and safety standards.

• Develop and enforce safety protocols for staff and guests.

• Regularly inspect the property for safety risks and resolve issues promptly.