Job description for Trust and Safety Senior Specialist at Glints Taploker
At Glints, we're on a mission to connect people to meaningful opportunities through our trusted job marketplace. With millions of users relying on our platform, ensuring a safe, fraud-free, and high-quality environment is critical. We're looking for a Senior Specialist in Trust & Safety to help protect the integrity of our marketplace, enhance fraud prevention efforts, and drive improvements across our operational processes.
What You’ll Be Doing
As a key member of our Trust & Safety team, you will:
- Analyze and combat fraud in real-time by identifying suspicious patterns and user behavior.
- Develop tools, dashboards, and trackers to support ongoing audits and quality checks.
- Collaborate with product teams to improve fraud detection systems and implement scalable trust-related features.
- Monitor and enhance marketplace quality, ensuring listings and employer accounts meet our platform standards.
- Partner cross-functionally with Legal, Operations, and Customer Experience teams to manage incidents and drive resolution within defined SLAs.
Key Responsibilities
- Perform deep-dive investigations into suspected fraudulent activity.
- Create and maintain dashboards and reporting tools to monitor fraud and listing quality.
- Identify root causes and recommend product or policy changes to reduce fraudulent listings.
- Write and present fraud case reports and policy recommendations to senior leadership.
- Map operational processes to identify risks, inefficiencies, and workflow improvement opportunities to support scale.
Who We Are Looking For:
- 3-5 years of experience in Trust & Safety, Risk Operations, Fraud Detection, or a related field
- Strong SQL skills and comfort with large data sets
- Familiarity with KYB/KYC processes, identity verification systems, or third-party vendors
- Excellent analytical and problem-solving abilities
- Clear communication skills with a track record of collaborating effectively across multiple stakeholders
- Experience supporting or managing legal case operations is a plus
